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What does it take to get value out of customer feedback / VoC efforts?
Before you embark on VoC program you might want to ponder this question If you are embarking upon or in the midst of a VoC program then you might be wondering what it takes to get value out of this...
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VoC: what’s wrong with VoC and how do you get it right? (Part I)
I like the folks at Mindshare Technologies – specialists in customer surveys and enterprise feedback. We share a philosophy, YOLOMAD: you only live once, make a difference. From what I can tell they...
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VoC: what’s wrong with VoC and how do you get it right? (Part II)
In the previous post I shared the first part of my discussion around VoC with Erich Dietz, VP of Business Solutions at Mindshare Technologies (specialists in customer surveys and enterprise feedback)....
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VoC: what’s wrong with VoC and how do you get it right? (Part III)
In the first post I shared the first part of my discussion around VoC with Erich Dietz, VP of Business Solutions at Mindshare Technologies (specialists in customer surveys and enterprise feedback)....
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What does it take to make an impact as the Chief Experience Officer?
Allow me to introduce you to Lonnie Mayne , Chief Experience Officer at Mindshare Technologies. As his bio says “Lonnie Mayne influences each and every interaction involving Mindshare’s valued...
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